NON-VOICE PROCESS

Job Title: Non-Voice Process Executive

Department: Customer Support / Operations

Experience: Freshers / 0–2 Years

Employment Type: Full-time

Work Shift: Day Shift / Night Shift (depending on process)

Job Summary

We are looking for a detail-oriented Non-Voice Process Executive to handle customer queries and business operations through email, chat, and other written communication channels. The ideal candidate should have good written communication skills, typing accuracy, and the ability to resolve customer issues efficiently.

Key Responsibilities

• Respond to customer queries through email, live chat, and support tickets.
• Provide accurate information and resolve customer concerns.
• Process customer requests and update records in company systems.
• Maintain customer information and documentation.
• Follow company policies, standard operating procedures, and quality guidelines.
• Coordinate with internal teams to resolve complex issues.
• Meet productivity, accuracy, and customer satisfaction targets.
• Ensure timely responses and maintain data confidentiality.

Skills Required

• Good written English communication skills.
• Basic computer knowledge and MS Office proficiency.
• Good typing speed and accuracy.
• Attention to detail and problem-solving skills.
• Ability to multitask and manage time effectively.
• Basic knowledge of email and chat support tools.
• Customer service and interpersonal skills.
• Ability to work independently and in a team.

Educational Qualifications

• 12th pass or graduate, depending on company requirements.
• Any degree is preferred.
• Freshers are welcome to apply.