Customer Service Executive

Job Title: Customer Service Executive

Department: Customer Support / Customer Service

Experience: Freshers / 0–2 Years

Employment Type: Full-time

Work Shift: Day Shift / Night Shift / Rotational Shift

Job Summary

We are looking for a customer-focused Customer Service Executive to handle customer inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction. The candidate should have good communication skills, a positive attitude, and the ability to resolve customer issues professionally.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, chat, or other communication channels.
• Provide accurate information about products and services.
• Resolve customer complaints and service-related issues.
• Record customer interactions and update information in CRM systems.
• Follow up with customers to ensure their concerns are resolved.
• Coordinate with internal teams to address complex customer issues.
• Maintain professional and courteous communication.
• Meet customer satisfaction, productivity, and quality targets.
• Follow company policies and standard operating procedures.
• Identify opportunities to improve customer experience.

Skills Required

• Good verbal and written communication skills.
• Active listening and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Basic computer knowledge and MS Office proficiency.
• Familiarity with CRM tools is an advantage.
• Patience, empathy, and a customer-focused attitude.
• Time management and multitasking skills.
• Ability to work in a team and meet targets.

Educational Qualifications

• 12th pass or graduate, depending on company requirements.
• Bachelor's degree in any discipline is preferred.
• Freshers are welcome to apply.