customer service

Job Title: Customer Support Executive

Department: Customer Service / Customer Support

Experience: Freshers – 2 Years

Employment Type: Full-Time

Job Summary

We are looking for a customer-focused Customer Support Executive to assist customers with their queries, resolve complaints, and provide a positive customer experience. The candidate should have strong communication skills and the ability to handle customer issues professionally.

Key Responsibilities

• Handle customer queries through phone calls, emails, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and troubleshoot basic issues.
• Follow up with customers to ensure their concerns are addressed.
• Maintain customer records and update CRM systems.
• Coordinate with internal departments to resolve customer issues.
• Escalate complex problems to the appropriate team.
• Meet customer service quality and response-time targets.
• Maintain professional communication and customer satisfaction.
• Prepare daily reports on customer interactions and issues.

Skills Required

• Good verbal and written communication skills.
• Strong problem-solving and listening skills.
• Basic computer knowledge and MS Office proficiency.
• Ability to handle customer complaints patiently.
• Knowledge of email and chat support processes.
• Familiarity with CRM tools is an advantage.
• Good time management and multitasking skills.
• Ability to work in a team and meet targets.

Educational Qualification

• Any graduate or undergraduate qualification, depending on company requirements.
• Freshers with good communication skills can apply.