IT support

Job Title: IT Support Executive

Department: Information Technology (IT) / Technical Support

Experience: Freshers – 2 Years

Employment Type: Full-Time

Job Summary

We are looking for a technically skilled and customer-focused IT Support Executive to provide technical assistance to employees, troubleshoot hardware and software issues, and ensure the smooth functioning of IT systems and networks.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Troubleshoot hardware, software, and operating system issues.
• Install, configure, and maintain computer systems and applications.
• Assist with network connectivity, Wi-Fi, and basic LAN issues.
• Create, update, and resolve IT support tickets.
• Set up user accounts, email accounts, and access permissions.
• Maintain IT asset records and technical documentation.
• Support antivirus updates, system backups, and security procedures.
• Coordinate with vendors and IT teams to resolve technical issues.
• Guide employees on using IT systems and applications.

Skills Required

• Basic knowledge of computer hardware and software troubleshooting.
• Understanding of Windows operating systems.
• Knowledge of networking fundamentals, including LAN, WAN, DNS, and DHCP.
• Basic knowledge of Microsoft Office and email configuration.
• Familiarity with ticketing tools and remote-support applications.
• Understanding of IT security and access management.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.

Educational Qualification

• Diploma, BCA, B.Sc. Computer Science, B.E./B.Tech in IT or Computer Science, or an equivalent qualification.